Transforming customer experiences

The NICE inContact Blog

Read more blogs by Stephanie Brewer

26 blogs

AllClear ID Deftly Handles Data Breach Response with NICE inContact CXone

There are few other times when speed and accuracy are more critical than when someone’s personal data has been compromised. But as a data breach response service, Austin-based AllClear ID provides exactly this kind of responsiveness to client companies and their customers. In fact, AllClear has successfully managed the three largest data breaches to date—all while maintaining...
customer first

211 LA County Brings Customer First Philosophy to Life with NICE inContact Solutions

Ten million residents rely on 211 LA County in a natural disaster or public health emergency. But on a daily basis, thousands of individuals who make up the area’s most vulnerable, at-risk populations—veterans, homeless families, even those who have committed crimes—depend on the agency for critical health, personal and social services.Just as those in Los Angeles rely...

CXone Brings ClearChoice Contact Center into the 21st Century

ClearChoice has built its brand around providing a convenient, first-rate, patient-centric experience—an approach that has paid off. In little more than a decade, the company has opened 39 ClearChoice Dental Implant Centers across the U.S., employs more than 70 specialists and has helped over 40,000 patients.The decision to partner with NICE inContact and take full advantage of...

BPO Giant Webhelp Relies on NICE inContact for Omnichannel Capabilities

On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. Even then, the company was recognizing the possibilities of the cloud, consumers’ migration to multichannel experiences and the increasingly critical role of applied analytics.Webhelp knew that joining forces with a strong, forward-thinking technology...