Transforming customer experiences

The NICE inContact Blog

Read more blogs by Tom Livock

2 blogs

Six Predictions for 2014

This year will prove to be a strong year for the cloud industry. My six predictions for 2014 are below:Moving to the Cloud: In the UK, early adopter companies started their movement to the cloud in early 2010 and 2011. Companies across all industries and sizes are now adopting the cloud as standard. Nearly every IT RFP...
Cloud

Tips and Tricks: Find a True Cloud Provider

The UK Cloud Contact Centre market is extremely fragmented with a range of suppliers from traditional on premise systems now offering ‘cloud’, organisations offering ‘hosted’ solutions badged as ‘cloud’ and there are the ‘cloud’ only providers. This causes a world of confusion for organisations wishing to replace their on premise solution or for new companies wanting to go...

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