Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Warren Wilcock

1 blog
average handle time aht

Average Handle Time (AHT) Best Practices

I get it, time is money. The more time your agents are on the phone, the more they’re costing you. Not just in telecom costs, but in other areas like service level and customer satisfaction. A quick google search for call center metrics will explain to a new contact center leader what success metrics should be tracked...

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