Welcome to ICUC 2012!

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The customer landscape is changing … are you ready? 

That's the topic of ICUC 2012… preparing for the changing customer landscape. We have four days of training, breakout sessions, keynotes (and a bit of fun) planned for the attendees at ICUC this year. It's sure to be the biggest and best ICUC yet! Following are a few of the great things coming for ICUC 2012…

  • Keynote speaker Joseph A. Michelli, Ph.D., author of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW, will help you create a customer-centric business that blows away the competition. He will also be leading a specialty session on the same topic.
  • The consulting firm Infinite Green joins us this year to  lead sessions on customer experience.
  • This year's event will feature more training than ever before, with sessions for every role in the contact center.
If you needed more reasons to attend ICUC this year, we have 10 – just watch the video below and visit the ICUC website for more information and register today! 
 
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What Do You Do?

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If you've ever wondered what cloud computing is, or how it (and inContact) can improve your contact center's profitability and operations, we've laid it all out for you in a two minute, thirty-one second video. Sit back and enjoy!

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Problem Solved!

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By now, you've heard a lot about our Problem Solved Tour. We've had such a great response from attendees, that it's hard to not talk about it! But don't take it from me… you can hear it from those who have attended some of the stops on our 21-city tour. And if you haven't had a chance to attend a road show yet, you can join us in Philadelphia on June 22. Register here.

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Proactive Communications

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A couple of months ago, while on vacation, I was awoken on the last day of my trip by Delta Airlines, telling me that my 4:00pm flight had been cancelled, and I had been automatically rebooked for a flight the next day. I sprang out of bed, got hold of an agent and started figuring out how I could get home that same day, rather than waiting for the flight the next day.

I had a lot of time to think about the service the airline provided on my three separate flights to get home, and I have to say, I was impressed. I had a very important event the next day that I couldn't miss, and if I had arrived at the airport at 3:00pm to learn that the flight had been cancelled, I definitely would have been stuck.

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Registration Open for ICUC 2011

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This year's ICUC (inContact User Conference) guarantees to be the best yet! Registration just opened for the event, which brings together customers, partners, industry experts and thought leaders for four days of contact center best practices. You can view the agenda for this year's ICUC here.

New for ICUC 2011, this year also includes:

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