cx

Win the Customer Experience (CX) Game in Your Contact Center

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We are moving from a service economy to an experience economy. Today’s customers are not just looking to get the right service at the right time at the right channel. They are looking for an experience that is immersive, engaging and proactive. We are already seeing companies leverage customer experience (CX) as the key tool […]

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ccaas

Ability to Execute – Evaluation Criteria for CCaaS MQ

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Contact center as a service (CCaaS), or cloud contact center, is the fastest growing application for contact center infrastructure deployment today. With so many vendors promoting their solution, how can you make sure you’re going with the best? NICE inContact has been positioned as a leader in Gartner’s October 2017 Magic Quadrant for Contact Center […]

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ccaas

Completeness of Vision – Evaluation Criteria for CCaaS MQ

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When looking for a long-term cloud contact center provider, we believe an important criteria to consider is completeness of vision, which is one of the evaluation criteria for Gartner Magic Quadrants. NICE inContact has been positioned as a leader in Gartner’s January 2017 Magic Quadrant for Contact Center as a Service (CCaaS), for both Completeness […]

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ccaas

NICE inContact named a Leader in Gartner’s CCaaS Magic Quadrant

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For the 3rd consecutive year, NICE inContact has been named a Leader in the 2017 Magic Quadrant for Contact Center as a Service (CCaaS). NICE inContact has been named a Leader every year since this Magic Quadrant’s inception in 2015. We believe this recognition demonstrates NICE inContact’s proven dedication to customer successes at scale, helping […]

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transform contact center customer experience

3 Ways inContact Transforms Your Customer Experience

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We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform customer service. I’d like to share with you the three most powerful initiatives our team at inContact works at every day to help contact […]

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gartner 2016 ccaas magic quadrant report

inContact Recognized as a Leader in Gartner’s 2016 Contact Center as a Service (CCaaS) Magic Quadrant

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For the 2nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. Positioning in the Magic Quadrant is based on two criteria: Ability to Execute, and Completeness of Vision. Organizations in the leader quadrant have balanced these two important qualities and are described as: […]

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contact center security

Customer Experience is the New Battleground

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I read a very relevant and timely article entitled “The Customer Experience Performance Gap” over at Forbes last week where I posted a comment.  I wanted to post the comment and a link to the article here for those that may not have seen it. ** My comment on Forbes.com ** Great article, and very […]

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