5 Ways to Improve Your Customer Service

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Practice makes perfect, right? But in business sometimes there’s no time for practice. You’ve got to be perfect now. At NICE inContact, we’re always thinking about digital customer service. We love finding ways to make customers happy and helping businesses raise the bottom line while doing it. We do the practicing, so you don’t have […]

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3 Industries That Can Benefit Immediately from Digital Customer Service

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Every business is different, and so is every customer. But when it comes to the benefits of digital customer service, these seem to go across the board. It’s hard to think of the downsides of digital customer care, but there are a few industries that really can benefit from integrating digital channels and a more […]

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