On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. Even then, the company was recognizing the possibilities of the cloud, consumers’ migration to multichannel experiences and the increasingly critical role of applied analytics.
Webhelp knew that joining forces with a strong, forward-thinking technology partner like NICE inContact would be critical to its ability to optimize business processes for its client brands worldwide and provide transformational customer experiences in an omnichannel world.
Now with 35,000 people around the world, Webhelp is a global leader in BPO and customer experience, its capabilities extending across voice, social and digital channels. The company continues to rely on its partnership with NICE inContact today as the single contact center solution that spans the entire globe. Services are easily scaled, new languages added, new channels into the platform incorporated.
Among other products, Webhelp uses NICE inContact CXoneTM, and, with NICE inContact’s capabilities, the company was actually able to build a platform for a new client, where every single customer contact is routed through it.