At our annual ICUC user group event a few weeks back, there was some very spirited conversation about building the contact center of the future. What does this future look like, who staffs it, how is it measured and, most importantly, what steps do we need to take NOW to ensure the future-readiness of our contact centers?
Our CEO Paul Jarman sat down with 1 to 1 Magazine’s executive editor, Tom Hoffman, to discuss this and much more. Click here to watch Paul’s turn in Hoffman’s Hot Seat.
