Remember that old TV commercial for orange juice? The headline was: It Isn’t Just for Breakfast Anymore.
Well that line has been on my mind over the last week. I did many press and analyst interviews over the last 7 days with my new friends at Verizon, announcing our partnership and their new Virtual Contact Center offering, powered by inContact. Over and over, we told the story of the power of the cloud to transform the contact center. And that the cloud was no longer just a fit for the mid-market…that enterprises around the world were turning to the cloud to cost-effectively address critical service initiatives that they could not solve with their existing, expensive and inflexible premise–based solutions.
The cloud enterprise helps organizations unify their service process regardless of their infrastructure, enabling them to deliver a consistent, branded service experience to customers wherever they are and whatever center takes their call. In these days with reduced capital budgets and customers with more voice and more choice than ever before, every fiscally responsible C-level executive should ensure that investigating the cloud is at the top of their staff to-do-list in the New Year.
Because the cloud: Isn’t Just for the Mid-Market Anymore!