inContact honored customers in four different categories as it closed out ICUC 2017 at NICE Interactions on May 10th at The Cosmopolitan of Las Vegas. The inContact Mojo Awards celebrate companies and individuals who encompass an “above and beyond” commitment to providing superior contact center experiences to their customers. We would like to take this opportunity to recognize our extraordinary winners.
The winners by category are:
Best Customer Experience
This contact center provides strategic value to their organization by positively impacting its business through innovative use of technologies.
Best Workforce Optimization
This award recognizes the contact center that leverages its Workforce Optimization program and processes to drive agent satisfaction, quality management and utilizes Voice of the Customer data in new ways.
Winner: MINDBODY, Inc.
Contact Center Rookie of the Year
This award recognizes a fast-starting contact center that has achieved positive, measurable results in its first year after implementing inContact.
Contact Center Leader of the Year – Awarded to an Individual
This award recognizes a contact center industry leader and visionary whose achievements and passion infuse the workforce and who exemplifies inContact best practices.
Winner: Justin Borah, TechStyle
“Our 2017 Mojo Award winners represent true leadership in the contact center marketplace. We are proud of their significant achievements and the example they have set by putting customers at the heart of their businesses,” said Paul Jarman, CEO at inContact. “Our users’ ability to creatively utilize and leverage our powerful cloud technology allows them to transform the customer experience and deliver legendary customer journeys. It is this drive to innovate that the inContact Mojo Awards were designed to celebrate. We are proud to recognize stand-out organizations from a variety of industries including financial services, healthcare, education, retail, fashion and industrial manufacturing.”
Learn more about our finalists and winners.