Debunking the Myths: Relating Childhood Curiosity to the “Cloud”

In my role as mom to a 6-year-old, rambunctious boy, I find myself constantly navigating the tough waters to help him discern fact from fiction and myth from reality. Is Santa Claus real? Should I lie about what I did to save myself from punishment? Will the Tooth Fairy really visit him at night?

The truth of the matter is that kids are active learners. They absorb information like sponges whether it’s good or bad; truth or lies.  

As adults, we’re no different. We soak up the knowledge that overwhelms us through a variety of mediums—constantly looking for ways to further educate ourselves and identify whether what we’ve learned is truth or fabrication. We’re all just trying to outpace the competition in our workplace and personal lives. In this job market and economy, we have to.

As call center professionals, we are inundated with talk of the “cloud.” We hear it’s great from one side while the other is telling us it’s not secure and reliable. As with any recent technological advances, there are a lot of misunderstandings floating around. Without debunking the myths, we prevent ourselves from considering the best solutions and enjoying all of the benefits.

Join us on August 8 for a complimentary webinar as Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics, reveals the facts in "Dispelling 7 Myths of Cloud Contact Centers."