Tony Hsieh (pronounced Shay) is the CEO of Zappos.com, an online retailer of shoes and such that is well known for their excellent approach to customer service. If you have shopped at Zappos.com, you know what I mean.
Tony has a book due out on June 7, 2010 and is already starting to get a lot of attention. If you are curious about how Zappos grew into such a successful company with a great customer service attitude and company culture…this book promises to be a great read. You can find out more at https://www.deliveringhappinessbook.com/
At a time when it seems like customer service isn't the priority, it is nice to see examples of excellent customer service being rewarded with success.