Educations Free Webinar Series: Workforce Management Basics

Over the past few months, our Education Complimentary Webinars have been a great success! As 2012 comes to a close, some of you may be preparing for seasonal workload when call volumes change constantly. The odds of success in trying to guess how many seats you'll need to keep customers happy and still keep costs down are about the same as using a Magic 8 ball. Put an end to the guesswork with Workforce Management. Join us for our next webinar scheduled for November 29th, at 10:00 a.m. MST to see powerful WFM planning and analysis tools in action. You'll also receive how-to instruction on basic scheduling techniques for administrators and schedulers.

Webinar highlights include:

  • Workforce Management Fundamentals
  • The Workforce Management Cycle
  • NICE's Workforce Management Application
  • Workforce Scheduling and Forecasting

Participants and Customers can also take advantage of our end of year Education Promotional Offering.

Get the Training You Need -- For a Fraction of the Price!
Need help with scripting? Want easy access to reporting and metrics? Let us help and get a 25% discount when you book before December 31, 2012.

NICE's Education Services team provides training and resources to empower your contact center and propel your success! If you are interested in discussing your team's unique challenges and customized training options with one of our experts, please call 888.826.0080.