I would like to take a moment to thank all of our partners and customers who joined our June Webinar on Reports 2.0. We had fantastic participation for this event and I am excited to announce that more is to come! Going forward, NICE CXone’s Education Team will be hosting these events on a regular basis. Please join us for our July Event on Thursday, July 26th at 10:00 am MDT. We will share important tips on how to easily optimize your Contact Center’s Hours of Operations through profile-based management.
You’ll learn how to:
- Control contact center hours without script modification
- Manage holidays
- Create specific hours of operation for different skill-sets
- Manage “partial working days” and special events
- All this, from a easy-to-use, centralized location
For information on how to sign up for this event, our customers and partners can contact their Customer Success Manager.
