Education’s Free Webinar Series

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I would like to take a moment to thank all of our partners and customers who joined our June Webinar on Reports 2.0. We had fantastic participation for this event and I am excited to announce that more is to come! Going forward, inContact’s Education Team will be hosting these events on a regular basis. Please join us for our July Event on Thursday, July 26th at 10:00 am MDT.  We will share important tips on how to easily optimize your Contact Center’s Hours of Operations through profile-based management.

You’ll learn how to:

  • Control contact center hours without script modification
  • Manage holidays
  • Create specific hours of operation for different skill-sets
  • Manage “partial working days” and special events
  • All this, from a easy-to-use, centralized location

For information on how to sign up for this event, our customers and partners can contact their Customer Success Manager.