It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. Unlike on-premises systems, where system updates or enhancements can translate into significant disruption to you operations, cloud call center software enjoys the flexibility and seamlessness of updates—even larger scale ones—often without your agents even noticing.
When searching for a contact center as a service (CCaaS) partner and call center software platform, you want to make sure your choice not only exceeds your expectations today, but has the agility to scale, change and grow with your operations well into the future.
In their recent report, The Forrester Wave™: Cloud Contact Centers, Q3 2018, Forrester evaluated NICE inContact’s technology roadmap (and our track record of delivering on that roadmap), as well as our architecture and resources that will support our ability to innovate long term. The results of their evaluation had an impact on our being named a leader in the Forrester Wave report.
We believe our cloud-native, modern architecture has proven itself to be built for the greatest flexibility and scalability on the cloud contact center market. We also have the strength of open ecosystem of first-rate technology partners that makes CXone uniquely future-proof in its current iteration and continuing evolution.