Gartner's Critical Capabilities

Gartner’s Critical Capabilities Report – We Received Highest Scores in 4 out of 5 Use Cases

We’re pleased to let you know that NICE CXone has received the highest score in Customer Engagement Center use cases in Gartner's “Critical Capabilities for Contact Center as a Service” research report, just out in mid-December. We believe that the exemplification of NICE CXone’s critical capabilities applied to real-world use cases is especially interesting because it demonstrates our customer-centric vision and strategies and our commitment to helping customers like you achieve your business goals.

The Gartner report can assist you in selecting a cloud call center software solution. In the “Critical Capabilities for Contact Center as a Service” report, you’ll get these important insights and more:

  • 11 critical capabilities for evaluating providers of contact center as a service (CCaaS)
  • 5 use cases that reflect the most common configurations
  • How vendors are rated as it relates to your specific use case

According to Gartner, “CCaaS providers exhibit different strengths between North America and Western Europe when applied to our three application and two geographic use cases.” NICE CXone achieved top scores in both geographic use cases, North America and Western Europe, and two application use cases, customer engagement and agile contact center.

Download a complimentary copy of the report.