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Get Gartner’s Advice: Cloud Contact Center Buyer’s Guide

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You know it’s time to take your contact center’s CX to a new level. But moving to the cloud can seem daunting. Where do you start? What do you do next?

Help has arrived to make your transition an informed, smooth and phased process. Our webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center, will guide you through the entire decision cycle with insights from industry experts, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner. The webinar will also help clarify newer options like CCaaS (Contact Center as a Service) and why their popularity has taken off.

Jointly presented by Gartner and NICE inContact, this webinar features Gartner Analyst Drew Kraus and NICE inContact Product Marketing VP Chris Bauserman, both experts who will walk you through these key phases of your process:

  • Conduct a current and future needs assessment (scale and functionality)
  • Inventory your systems (current and future integrations)
  • Perform a gap analysis (zeroing in on priorities)
  • Develop an RFP, incorporating cross-team requirements
  • Select the right vendor (from short list to bake-off)

Watch Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center now. From evaluating competing needs to exploring your deployment options to building an RFP to managing a successful implementation, Drew and Chris will address all your questions and more. It’s a stimulating presentation that will provide you a robust foundation and road map for moving to the cloud—and elevating your CX!