call recording

Give Your Contact Center a Pink Slip

Guest blog post from our friends at Momentum Telecom.

Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. A common theme for companies known for exceptional customer service is a robust, well equipped call or contact center. Simply put, these centers provide a human touch and a strong differentiator for the marketplace when deployed correctly.

Have you ever called technical support just to get stuck in an endless loop, never getting through to a live person? Unfortunately, the world is flooded with broken ways of managing these centers, mostly because of outdated technology. Unproductive call-tracking, confusing technology, ineffective call routing and unsecure networks waste resources and contribute to poor customer experience and unsatisfied customers.

With today’s cutting-edge technology, the best, integrated solutions for managing a contact center also provide the utmost reliability, security and analytics helping lead to the best customer experience possible.

Many of these improvements in technology and security are incorporated into Momentum Telecom’s Unified Communications solution portfolio with inContact Contact Center integration.

Momentum’s solution portfolio includes:

  • Best-in-class Voice and Contact Center Software
  • Fully meshed, end to end networks between Momentum and inContact
  • Integration with collaboration and productivity applications including CRM and MS Lync/Skype for Business
  • Fully managed reliable, scalable and secure voice service to power your contact center
  • Momentum Voice Management System provides best in class quality and support insight
  • Award-winning, dedicated support

A vital piece of the puzzle when choosing a communications solution is the infrastructure and reliability behind the scenes. Your providers’ solution should include industry-leading infrastructure and support, highlighted by WAN link redundancy, Quality of Service (QoS) monitoring and traffic shaping capabilities.

All of these pieces fit together to help give callers the best experience possible. Isn’t that what we all want for our businesses?

For information on how Momentum can help you empower your contact center, contact us at 877.251.5554 or email

Learn more about Momentum at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Momentum is a Platinum Sponsor and will be located in the Solutions Lounge showcasing their solutions and interacting with attendees. Register today!