Going Mobile: Building a Remote Workforce

It can be daunting to create and scale a team of remote contact center agents. Jill Blankenship, founder and CEO of outsourced customer support service Frontline Group, has experienced the challenges — but also leveraged new technology to capture data, measure and improve KPIs and manage a team of remote agents while on-the-go. Stream our recent webinar, in which Jill reveals the game-changers that make Frontline Group’s remote workforce a success.

Relying on mobile call center agents presents unique obstacles and call for unique solutions. Frontline Group experienced a tough year of struggling with a hosted telephony provider, as well as problems like excessive system downtime and inadequate reporting software. There had to be a better way.

The difficulties prompted Blankenship to make the switch to cloud. After the transition, the impact was profound:

  • Frontline Group experienced 400% growth in two years
  • Average agent utilization jumped from 40% to 78%
  • Agent workforce is now 98% mobile

Interested in similar results? Join Jill Blankenship to explore how to build a strong culture with a remote team. In this webinar, you’ll discover the benefits, challenges, tools, and best practices of building a remote workforce.

If building a remote agent team is on the horizon for your company — or you want to strengthen your team of mobile agents through contact center software — you won’t want to miss the smart strategies and actionable tactics in this webinar. Moving your virtual company contact center operations to the cloud has never been easier. And in this brief webinar, you’ll see how it can benefit your business. Take advantage of Frontline Group’s tips, tricks, and techniques to build a strong remote workforce and implement an outstanding company culture. Stream the webinar now.