Can you believe it? It's been a whole year since we launched this blog! So I'd like to wish the blog and all those who contribute to it and read it a "Happy Birthday!" It's been an amazing year of sharing call center insights, best practices and trends. Here are just a few select highlights:
- We blogged a lot about the emergence of social media in call centers
- We had great contributed blogs by Donna Fluss at DMG Consulting
- We learned about keeping data and systems safe
What would a birthday party be without presents? We're here to do just that! Please comment below about what you've liked about the blog so far and/or what you'd like to see over the next year. I'll be randomly choosing one lucky winner who comments below for the grand prize of a $25 Visa gift card! (Please include your e-mail address so we may contact you if you're the lucky winner.)
Thank you very much to the bloggers who have contributed amazing content over the past year, and the growing number of readers who have supported the blog. I know I'm looking forward to many more succesful years to come!