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Honoring Excellence in Customer Experience - Nominations Now Open for the inContact Mojo Awards

Mojo isn’t just the nickname for our inContact logo, it’s at the very heart of our inContact culture. Mojo represents excellence and going above and beyond expectations. That’s why it’s important that we honor and celebrate excellence at the inContact User Conference (ICUC) with the inContact Mojo Awards. During the awards luncheon on the last day of ICUC (October 13), we’ll shine a light on the winners’ “above-and-beyond” commitment to providing superior contact center experiences to their customers. We’ll also be celebrating the power and spirit that drives inspiration in our industry overall.

We’re especially excited about this year’s panel of judges that will feature a principal analyst from Ovum, a leading research and consulting firm known for its contact center industry leadership and expertise.

Share your company’s story with us and submit your nomination today! Here are the seven award categories for the 2016 inContact Mojo Awards:

[NEW] Best Customer Experience – Enterprise: awarded to the contact center (100 agent seats and above) that exceeds performance objectives and has creatively tailored their customer experience initiatives to meet specific customer needs first. This contact center provides strategic value to their organization by positively impacting its business through the innovative use of technologies.

[NEW] Best Customer Experience – SMB: awarded to the contact center (less than 100 agent seats) that exceeds performance objectives and has creatively tailored their customer experience initiatives to meet specific customer needs first. This contact center provides strategic value to their organization by positively impacting its business through the innovative use of technologies.

[NEW] Best Workforce Optimization – Enterprise: awarded to the contact center (100 agent seats and above) that leverages its Workforce Optimization (WFO) program and processes to drive agent satisfaction, quality management and utilize Voice of the Customer (VoC) data in new ways.

[NEW] Best Workforce Optimization – SMB: awarded to the contact center (less than 100 agent seats) that leverages its Workforce Optimization (WFO) program and processes to drive agent satisfaction, quality management and utilize Voice of the Customer (VoC) data in new ways.

Contact Center Rookie of the Year – Enterprise: awarded to the fast-starting contact center (100 agent seats and above) that has achieved positive, measurable results within inContact solutions in their first year.

Contact Center Rookie of the Year – SMB: awarded to the fast-starting contact center (less than 100 agent seats) that has achieved positive, measurable results with inContact solutions in their first year.

Contact Center Leader of the Year: This award recognizes an individual, not an organization. This individual is a contact center leader whose achievements and passion infuse his or her workforce and who implements new ideas that significantly improve contact center operations. This individual is also a contact center industry leader and visionary who supports and exemplifies inContact best practices. Help us find this deserving award recipient!

How to Enter

Enter your online nomination form by Monday, September 12. To be eligible for a 2016 inContact Mojo Award, nominees must be a current inContact customer and demonstrate success in a category in conjunction with use of inContact solutions. Finalists will be announced in September. Winners will be recognized on Thursday, October 13 during the inContact Mojo Awards Luncheon at ICUC 2016.

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