I Dream of Dreamforce ’15

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DF14Out of all the conferences and events every year, arguably the hottest ticket in technology is Dreamforce. Salesforce has become the most influential cloud platform in the business world and we are excited to show how inContact is “better together” with Salesforce.

This is our seventh year at Dreamforce and our partnership with Salesforce gets stronger every year. As an AppExchange Partner, CRM integration – as well as our integration with Salesforce.com – are key focus areas and the core of our company vision. We have dedicated resources to further our partnership with Salesforce, both on the technological side and business level.

Our latest version of inContact Agent for Salesforce empowers businesses to connect with customers, partners and employees in a whole new way. The v3.0 now supports email and voicemail channels, native Salesforce case routing, Personal Connection™ “no-pause” automated outbound dialing, and embedded agent user interface that provides access to all channels.

The connection between Salesforce and the inContact routing engine is integral to both the customer and agent experience. With the two together, you can use entire context to provide true personalization that is the key to a modern customer journey.

 

Here are all the ways you can find us at Dreamforce ’15:

Tuesday, September 15:

Customer Expectations in an OmniChannel World

Speaker: Madelyn Gengelbach, VP of Strategic Marketing at inContact

Description: Do you struggle to keep up with rapidly evolving customer expectations? With the proliferation of the ultimate omnichannel devices – smartphones and tablets – everyone expects great service in any channel of communication. We’ll share global research that sheds light on customer expectations and how you can respond and build lasting, profitable relationships with your customers.

Location: Cloud Expos, Partner Theater North 2

 

Wednesday, September 16:

AppBash from 7:00pm-1:00am

We will be mixing up some inContactini’s at the evening event. You won’t want to miss it!

Location: CityView at Metreon

 

Thursday, September 17:

Deliver Best-in-Class Multi-Channel Customer Support Anytime from Anywhere

Speakers: Madelyn Gengelbach, VP of Strategic Marketing at inContact, and Chris Tyler, Manager, ASU Help Desk at Arizona State University

Description: Join us to learn how Arizona State University (ASU) deployed a comprehensive customer interaction platform leveraging the power of cloud contact center software and Salesforce. Hear how ASU delivers personal interactions that not only anticipate caller needs but provide precise, relevant information to the agent for the ultimate customer experience. See a live demo.

Location: Metreon AMC Theaters, Metreon Theater 10

 

Every Day, September 15-18:

inContact Booth: #N1729 | Complete. Cloud. Contact Center.

We are a gold sponsor this year and will be located in the Moscone North Hall. At our booth, we will have live demos of inContact Agent for Salesforce, activities and giveaways for those who stop by, along with the chance to win an Apple Watch.

If you are unable to attend Dreamforce 2015, jump on Twitter using #DF15 and @inContact to get the contact center happenings and insights coming live from Dreamforce, September 15-18, 2015 – Moscone Center – San Francisco.