Ben Cohen, co-founder of Ben & Jerry’s, said, “There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!” inContact is proud to work with companies who don’t just talk about the importance of customer service, they live and breathe it.
For inContact customer Amy Latzer, Chief Operating Officer of 211 LA County, taking care of people is her entire focus. True to their motto “Help Starts Here,” 211 LA County serves 500,000 families and individuals each year. They play a key role in their community by providing services such as disaster recovery, child care and early education, community health resources, military and veteran services, and youth resources. Like most organizations, the 211 LA County contact center agents are on the front lines all day interacting with customers.
Amy is one of ten Chief Officers who will be sharing how customer service is driving their organizations forward at IQPC’s 15th Annual Call Center Week, June 9 – 13 at the Mandalay Bay Resort & Casino. So, make sure to get the scoop on Wednesday, June 11 at 3:30pm during her session “Engaging Your Team to Deliver on Your Service Promise.”