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ICUC13 Planning in Full Swing

Last week, I spent a couple of days at the ICUC 2013 venue, The Westin Lake Las Vegas Resort & Spa. I've been working out the logistics for our keynote speakers, Tim & Kris O’ Shea. These two are not only well-versed industry professionals who understand the demands of running a successful contact center, but they’re also Second City-trained comedians who have performed in theaters and night clubs. That is a unique and fun combo! We’re all excited for their skit-style keynote about the changes facing contact centers and how organizations can smoothly transition into the future while staying on the cutting edge. If you can’t wait until ICUC to see them in action, watch them here.

We’re also getting a lot of other speakers with great content nailed down. I recently confirmed Ed Hoyer from Konica Minolta and Peter Neels from Shaklee. Both are inContact customers and they’ll be sharing how they've utilized inContact’s solutions to maximize the effectiveness of their contact centers. Many of you may already know industry thought leader Sheila McGee-Smith, she’s also confirmed to attend. Stay tuned for more details about her presentation in coming weeks.

Finally, it was a treat to spend some time at The Westin Lake Las Vegas Resort & Spa. Did I mention the resort has been named one of the “world’s best hotels” by Travel + Leisure? I’m in the process of putting together some great events that fit with the resort’s Moroccan-inspired theme and take advantage of the fantastic Vegas weather. There will be a movie night for families, s’mores by the beach and an Arabian Nights Mojo Awards celebration. On top of the festivities, I’m working out the details to connect you with your peers and other industry experts. The success of previous ICUC’s has created a lot of buzz for this event. With the conference almost 6 months away, we already have5 0 people registered. If you haven’t reserved your spot, do so now.

Every month, we’ll be posting more information about speakers and breakout sessions. We’ve made tremendous progress on putting together a great conference, and I look forward to telling you more about it. To get the latest, follow us on Facebook and Twitter @incontact (#icuc13).