The modern contact centre is evolving. Studies show that the “best-in-class” are optimizing their services and data flows to empower their contact centre agents with relevant information and proactively manage their customer journeys. How do they do it?
Many companies are looking to the cloud to get them there. Today, almost one in two contact centres are currently deployed in the cloud. While adoption is undeniably on the rise, it is important to understand that not all are the same. In fact, cloud deployment models are many and varied. Many that made the move to a cloud-based contact centre report that their performance actually fell short of their expectations. They are struggling to achieve their objectives due to a lack of well-designed strategies.
If you’re planning to move to the cloud, it’s important to pick the right model. Doing so can actually help you improve your customer’s experience and reduce your costs. In our upcoming webinar, we’ll talk about selecting cloud technology for maximum benefits that extend to both IT and Business Leaders. We will cover tips on how to be strategic when choosing the cloud for your contact centre – and show you how selecting the right cloud model can lead to improved customer experience (CX) and reduced cost.
This webinar is a can’t-miss event for any contact centre looking to chart the best pathway to the cloud—one that delivers the largest benefits for both IT and business.