gartner magic quadrant 2015

inContact Identified as a Leader in the Gartner Magic Quadrant for Contact Center as a Service


I’ve been with inContact for over five years, and in that time we’ve made a lot of investments in people, process, and technology. In addition, we’ve grown our partner, channel, and technology ecosystem by leaps and bounds, enabling our customers to add a broad array of extended capabilities to their contact centers.

During this time, we’ve grown to be one of the largest and most respected companies in the Contact Center as a Service (CCaaS) space. It’s been through hard work and a focus on our customers, and that’s why we’re so proud to announce that Gartner, Inc. named inContact as a Leader in its 2015 Magic Quadrant for Contact Center as a Service (CCaaS), North America report, published October 15th.

This is the very first CCaaS Magic Quadrant, and we’re thrilled to be recognized. We have been a multi-tenant cloud contact center provider since 2002. In that time, inContact has developed a global platform that is praised for multi-channel capabilities, world-class workforce optimization, and Voice as a Service (VaaS) that provides flexible connectivity options at competitive rates.

I’d like to share a direct quote from the Gartner report with you: “Given that the CCaaS market in North America is still maturing, Leaders can be best described as suppliers with strong multichannel product and service capability, and that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems.”

It’s a competitive world out there - we know it and you know it! We’re not resting on our laurels; inContact is committed to continue to deliver on our promise to provide our customers with the competitive advantages needed to win in the era of the customer.

Access a complimentary copy of the Gartner CCaaS Magic Quadrant report.

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