gartner magic quadrant 2015

inContact Identified as a Leader in the Gartner Magic Quadrant for Contact Center as a Service

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I’ve been with inContact for over five years, and in that time we’ve made a lot of investments in people, process, and technology. In addition, we’ve grown our partner, channel, and technology ecosystem by leaps and bounds, enabling our customers to add a broad array of extended capabilities to their contact centers.

During this time, we’ve grown to be one of the largest and most respected companies in the Contact Center as a Service (CCaaS) space. It’s been through hard work and a focus on our customers, and that’s why we’re so proud to announce that Gartner, Inc. named inContact as a Leader in its 2015 Magic Quadrant for Contact Center as a Service (CCaaS), North America report, published October 15th.

This is the very first CCaaS Magic Quadrant, and we’re thrilled to be recognized. We have been a multi-tenant cloud contact center provider since 2002. In that time, inContact has developed a global platform that is praised for multi-channel capabilities, world-class workforce optimization, and Voice as a Service (VaaS) that provides flexible connectivity options at competitive rates.

I’d like to share a direct quote from the Gartner report with you: “Given that the CCaaS market in North America is still maturing, Leaders can be best described as suppliers with strong multichannel product and service capability, and that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems.”

It’s a competitive world out there - we know it and you know it! We’re not resting on our laurels; inContact is committed to continue to deliver on our promise to provide our customers with the competitive advantages needed to win in the era of the customer.

Access a complimentary copy of the Gartner CCaaS Magic Quadrant report.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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