Making Sense of the Multi-Channel Contact Center

Is your contact center still relying on the single channel approach?  If so, are you aware that multi-channel retail customers spend 2-4 times more than single channel customers?  Or that 68% of shoppers use multiple channels when dealing with retail stores?  These facts are simply a few of the numerous testaments to the power and significance of the multi-channel contact center.  Learn more about the benefits of the multi-channel approach by attending the upcoming webinar “Making Sense of the Multi-Channel Contact Center”.

Just because you have more than one channel of business doesn't mean it has to be more complex.  Elaine Cascio, Vice President of Vanguard Communications Corporation, and I will show you how to operate each channel effectively and profitably by utilizing channel measurement and good agent selection.  In this invaluable webinar taking place Tuesday, November 2,  we’ll also discuss:

• why the multi-channel customer experience matters
• how to utilize all channels to build customer intimacy
• how to optimize channel options
• how to build and maintain a multi-channel strategy
• and how to continuously improve and measure success

Essentially, we’ll help you build your brand and create loyal customers on every level.  Hope you can join us!

When: Tuesday, November 2, 2010 @ 2:00 p.m. EDT.

Register here.