2019 Gartner Magic Quadrant Western Europe

NICE inContact a first-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service Western Europe

NICE inContact Doubling Investment in Western Europe to Support Rapid Customer Growth

Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe, has just been released. This year, NICE inContact has been recognised as a Visionary, with the furthest overall placement for Completeness of Vision in 2019. Not only that, but we’ve also been evaluated as a Leader in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America, positioned the highest and furthest overall for its ability to execute and completeness of vision.  This is the fifth consecutive year NICE inContact has been named a Leader in the North American Magic Quadrant.

Our complete, unified cloud contact centre platform, CXone, continues to answer the call of businesses of all sizes across all industries aiming to transform their customers’ experience by providing a more personalised, efficient service through digital-first omnichannel interactions, Artificial Intelligence self-service tools, smart workforce optimization, and pre-built CRM integrations.

Further evaluated on key capabilities and multiple contact centre use cases for product and service robustness, NICE inContact (CXone) received the highest scores in 4 out of 5 use cases in 2019 Gartner’s Critical Capabilities for Contact Centre as a Service.

And to further demonstrate our commitment, in 2020 NICE inContact will double investment in Western European operations to accelerate growth and support our growing customer base.

“NICE inContact is pleased to be recognized as a Visionary and to achieve the furthest overall position for completeness of vision,” said Paul Jarman, CEO NICE inContact. “NICE inContact was also recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America report. We believe this dual recognition confirms our focus on and commitment to help organizations deliver superior agent and customer experiences in order to achieve their business goals, and further proves that our strategy to provide a unified suite has become a core tenet of the CCaaS market.”   

Get your copy of Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe report here.