one brand

NICE inContact is now NICE CXone - One Leadership Brand

We’re relentlessly driving a new age of customer experience because we believe one-on-one customer interactions have a real and lasting impact on people’s lives. Everything we are doing as a company across our CXone product offering, our expert services, and our partner ecosystem that includes DEVone, is anchored in that belief.

Today, we have a new name and a new brand. We are now NICE CXone to further claim our market leadership position as one company with NICE. This change coincides with the launch of NICE CXone™, the world’s No. 1 cloud customer experience platform, which empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations.

CXone is designed to meet the needs of organizations of all sizes and through its unified application suites, is uniquely capable of helping organizations power seamless experiences for both customers and employees. CXone helps your customer service teams respond faster and act smarter by providing:

ONE Experience – a single unified solution for employees and customers

ONE Cloud – a single cloud offering based on public cloud technology

ONE Path – for migration to the CXone platform

From ONE company, the ONE true recognized leader in this space

This is only feasible by aligning companies and strategies to provide a seamless product offering to our customers and partners.

What does this mean for you? You will start to see the cloud native products you are currently using with “CXone” appended. You will continue to get upgrades multiple times per year to take advantage of new capabilities from the combined strength of NICE and NICE CXone.

We remain steadfast in our mission to help our customers achieve their business goals. As NICE CXone, we demonstrate to the market we are one company focused on bringing the best possible products and capabilities to the contact center, all in one unified cloud call center software platform.