On The Line: CRM Integration

Desktop real estate is valuable in the contact center realm and we are constantly introducing ways to boost simplicity and efficiency. In this latest episode of On The Line, Heather sits down with Madelyn Gengelbach, Senior Product Marketing Manager, to discuss some delicious comparisons involving our CRM Plug-In Agent. Get a look at some screen captures of the product, showcasing a few key features including click-to-dial, the slide-out panel, our unique ribbon interface and more!

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