What is Cloud Computing?

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Over the past few weeks I have been asked to provide some commentary on what cloud computing is and how SaaS plays a role in cloud computing.  Well, let me take a few minutes and offer some thoughts on this topic

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Blast from the Past: Remember caller controlled disconnect?

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Have you ever received a call at home, perhaps from a neighbor, and immediately after that call you needed to call someone else.   So upon concluding your conversation, you hang up YOUR phone and then immediately lift the receiver button to make a new call, only to find you don't get a dial tone.  Instead you can hear faint noises of people in the background talking and you realize you are still connected to your neighbor, who for some reason, failed to properly hang up his/her phone.  You then find your phone essentially stuck or nailed up to your neighbor for a

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What do I Ask When Evaluating SaaS?

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Deploying a SaaS application is new for many companies and there are lots of people willing to offer advice on how to evaluate and select the right SaaS solution.  Alistair Croll offered a good set of questions to ask when evaluating SaaS. I like his advice because it offers a good holistic view of SaaS and makes the point that a long term vision of the SaaS option is critical to making a good decision.

Alistair recommends asking the following questions,

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VPN Applications and inContact

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Data security is on everyone's minds these days and at inContact, we are keenly aware of the need to protect your data.  As you use various applications such as Webmanager you may notice the 'https' that precedes the URL.

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Economics of SaaS Depends on Continuously Satisfying Existing Customers

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I have always been proud of the customer service mindset here at inContact, Inc.  We believe that we don't just earn the business of our customers once, but that we earn their business every month as our customers are satisfied with the service and continue to subscribe to our SaaS business model.  Recently, an article published by Scott Sehlhorst on pragmaticmarketing.com illustrated nicely why our customers and many

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SaaS Adoption in Enterprises…

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I recently read a report from Gartner titled “User Survey Analysis: Software as a Service, Enterprise Application Markets, Worldwide, 2008” that had some interesting results regarding the adoption of SaaS products in enterprises.  The bottom line: first, enterprises love SaaS.  Second, there is still plenty of room for SaaS to grow in the enterprise space.

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