NICE CXone’s blog keeps you up to date on the hottest contact center trends – but with 3-4 posts a week, it may be hard to get to it all! I have put together a list of the “must reads” for 2017 leading into the new year that could help with your 2018 planning.
Happy reading!
New Omnichannel Customer Experience Research – How Well Are You Doing?
From Cloudy to Clear: Choosing the Right Cloud Strategy for Your Contact Center
NICE CXone named a Leader in Gartner’s CCaaS Magic Quadrant
WFM vs. WFO: What’s Under the Hood?
Turning a Cost Center into a Profit Center- Why Acting Now is More Important Than Ever
5 Tips to Reduce Your Cost per Contact
Ensuring a Successful Go-Live Launch for Your Call Center Technology
Building a Better Agent Scorecard
5 Tips for a Better Outbound Dialing Strategy
And in case you’ve missed it, here are some hot reports you can only get through NICE CXone for a little while longer, so better download your copy now!
Drive Revenue with Great Customer Experience, 2017 – Forrester Research
Digital Customer Experience Trends, 2017 – Forrester Research
