Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task.
Last October, inContact was named the 2015 Customer Value Leadership Award by Frost & Sullivan. inContact was recognized for this award for “offering superior products and services that deliver a clear, demonstrable ROI.” Our customer, Hoveround Corporation, a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. After six years in the cloud, Hoveround added inContact’s award-winning Personal Connection™ proactive outbound solution in 2014 and has seen outstanding results by eliminating the tell-tale awkward pause of typical legacy dialers.
Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals. We will discuss the customer experience equation and its importance in becoming a customer value leader, and explore:
- How to embrace and support consumer expectations for omnichannel interactions
- How omnichannel experiences help companies excel and differentiate their brand
- Why optimizing your workforce is an essential requirement for the contact center
- How WFO can deliver efficiencies, and improve scheduling of the right skills for the right situations
This interactive webcast will feature Nancy Jamison, Principal Analyst, Frost & Sullivan; Jan van Dalen, Director of Information Technology, Hoveround Corporation; Jennifer Waite, Product Marketing Manager, inContact; and Patrick Russell, Product Marketing Manager, inContact. Tom Hoffman, Executive Business Editor at 1to1 Media will moderate the 60-minute session.