My favorite thing about spending time with others in my industry is how much I can learn from them. Our upcoming road show in Dallas on April 14 brings a wealth of knowledge and peer-to-peer sharing that will help bring solutions to any challenge that might be plaguing your call center. The Problem Solved roadshow is a great opportunity for contact center directors and executives to learn how to improve your contact center, participate in hands-on breakout sessions and take back tips you can implement right away. It’s all about helping you solve the biggest problems you might have in your call center – all at no cost.
You'll hear amazing presentations from industry experts from Capgemini, University of North Texas, dPI Teleconnect and H-E-B. The presenters will discuss such topics as:
- Utilizing at-home agents in the event of a disaster
- Providing a consistent customer service experience across multiple locations
- Applying best practices to an IVR implementation
- Scaling for extreme fluctuations in call volume due to seasonality
We’ll also be holding an optional two hour Super Scripting Secrets Workshop in the afternoon where we'll review the inContact scripting tool and best practices. Then we'll open things up so you can ask your favorite, "Could I…?" questions. We'll show you how inContact makes it easy to create the ultimate contact flow. Click here to view the full agenda and register.