Today was a great day for inContact! We officially opened our Asia-Pacific headquarters, located in the Philippines, with an inauguration ceremony. The office, located at the heart of Fort Bonifacio’s business center, will accommodate our engineers, sales team, technical support, and lead generation in the country. We have an existing staff in the country with plans to grow our presence there by hiring local talent.
Industry experts said local IT-BPO revenue may reach $9 billion to $25 billion in 2016, with global revenues reaching $124 billion in the same year, as ventures between public and private sectors grow. To aid the country in retaining its top spot in global BPO standing, inContact will support the backbone of industry by providing its expertise in delivering cloud-based solutions for local BPOs.
“We are here to ensure that the country’s call centers and BPOs are technologically adept to support its growing operations, making them globally competitive not only in terms of labor skills but also in technological capacity and knowledge,” inContact Country Manager Junie Pama said.
Our partners in the IT-BPO industry also graced the event, to commemorate another milestone in the industry. “The establishment of inContact’s Asia Pacific headquarters in the Philippines proves that our country is a leader in global BPO service provision. We at the Business Processing Association of the Philippines (BPAP) are very glad to welcome and recognize inContact’s presence here in the country,” said Raymond Lacdao, BPAP Industry Affairs Director.
“With inContact’s powerful, flexible solution, small or large call centers are guaranteed to have maximum benefits and highest advantage among its global competitors, allowing the Philippine BPO industry more room for growth,” Bayan Business VP and Group Head Chito Franco said.