There is Disaster Recovery and there is Business Continuity. If you’re a business that wants to keep the calls rolling in no matter what happens in the world around you, you should care a lot about both. Below are a few tips from some people that are a lot tech savvier than me to help you both prepare and survive a natural disaster or man-made outage:
Leverage technology that is geographically redundant and can adapt on the fly. Cloud-based solutions are much more agile than premise-based systems−they can change on demand and aren’t dependent on a single location.
If you know a storm is coming or a flood is looming, move your agents to safe location and re-route calls to your back-up location or your agents’ homes.
Make sure you have flexible connectivity options – this ensures that you get calls to agents even if some options are failing.
Scalability – make sure that your provider can scale you up immediately should you need to add more capacity.
Make sure your provider of choice has 24/7/365 network monitoring and customer support. This ensures you will be taken care of, regardless of the time of day or day of the week.
System Health Checks – do them often to make sure everything is working as it should. Make sure your technology providers do them too.
Want to see how one of our customers survived the San Diego Power Outage? Read my next blog. If you want more information on Disaster Recovery, read our disaster recovery whitepaper.