Next Stop: Washington D.C.
The Problem Solved Road Show takes the Capitol City and has a presenter line-up that is sure to please!
First up will be CustomInk’s Kate Rowinski. According to Kate, their company is not only customer-centric, but customer-obsessed. That’s probably why they have grown at an incredible rate and have an NPS score that beats corporate giants like Amazon, Apple, Google and more. In her presentation, you’ll learn how to WOW your customers and boost your own NPS score.
Next up is Edwin Anderson of Patient Advocate Foundation. Talk about a company with heart. This 4-star rated non-profit assists patients in acquiring the life-saving medications they need when their benefits run out and helps them find answers to their insurance questions. Edwin has been with Patient Advocate Foundation since the early days and led their transition from premise to the cloud. Learn the “whys”, “hows” and best practices in making that kind of switch. Also gain insights from a non-profit organization whose motivations may be different than those with a more commercial venture.
Last but not least, you’ll get to hear from long-time call center veteran, Robin Morris of iJet. iJet is a multi-national crisis center. Basically, government and business hires them to function as a sort of 9-1-1 for their employees abroad. It is a fast-paced, high-stakes business that sometimes involves lives and the overall well-being of employees in unfamiliar territory. Because accurate information is everything in crisis situations, they have to create customized protocols for each and every customer. See how they are able to do this and keep it updated at all times. You might even hear an exciting story or two.
In addition to the wonderful speakers, you’ll hear a keynote from inContact CMO, Mariann McDonagh. Constantly working with analysts and business leaders, she understands the contact center industry like no one else. She’s not only a contact center guru, but a lot of fun too. Meet her and find out for yourself why we love her so much.
Don’t miss out! Join us for the Washington D.C. road show by registering today!
Here are the details:
1999 Jefferson Davis Highway
Arlington VA 22202 USA
9:00 AM-1:00 PM (later if you attend the optional scripting workshop)