Top 5 Best Practices to Optimize & Simplify Your Contact Center

Our VP of Product Marketing, Kristyn Emenecker, sits down to discuss some best-practices that you can implement in your contact center to increase efficiency and productivity. She promotes keeping it simple throughout and highlights the benefits of her top 5 in this short video. How many of these do you currently implement? Would you replace any on this list? Let us know!

  1. Start With Culture
  2. Define What Success Looks Like
  3. Set Priorities
  4. Know Your Team & Manage Accordingly
  5. Celebrate The Unexpected