If you’ve interacted online with pretty much any sort of business in the past year, there’s a good chance it was handled by a chatbot. Lately, I’ve encountered more local small businesses using them to take orders and answer questions. The convenience offered by their chatbot helped to win my business. And they seem more prevalent than ever. Have you noticed the proliferation of chatbots on websites and social media platforms? The chatbot is one modern technology that’s more than a trend; it’s becoming an important part of customer service and leveraged by businesses that want to stay ahead of the competition in their sector.
April 15, 2021