Category: Agent Engagement

309 blogs
call center attrition retention

Three Ways to Improve Employee Retention and Turnover

Attrition is a challenge that most contact centers struggle to overcome. Take comfort in knowing that you are not alone. According to, the average turnover rate for full-time call center employees in 2012 was 26% and 33% for part-time employees. With those numbers, it’s not surprising that retaining employees is a top priority. What leads to...