Transforming Customer Experiences

The NICE inContact Blog

Category: Contact Center Management

2 blogs
Calling on Coronavirus Preparing the contact center for a pandemic

Uncertainty or crisis? Preparing the contact center for the unknown

Most of the world has its eyes on the news about coronavirus and its potential business and human impact, and there is uncertainty and potential for disruption in the coming weeks. In order to maintain business operations, organizations are looking to rapidly prepare for the challenges today and will want to prepare ahead for the possibility of these events as part of their disaster recovery, just as they would for natural disasters.

Ready to transform the way you achieve
your customer experience goals?

Call us to talk to a specialist
Call us at 1-866-965-7227
to talk to a specialist
Call
Live chat with a specialist
Live chat with a specialist
Chat
Learn more about our solutions
Learn more about our solutions
Request a Quote