Transforming Customer Experiences

The NICE inContact Blog

Category: Using the NICE inContact Platform

141 blogs
cloud contact center

Start Your Contact Center Move to the Cloud with Workforce Optimization

There is extensive research that shows moving your contact center to the cloud is an inevitable requirement to staying competitive and relevant. In a recent market report, a key finding states “Cloud contact centers have become a necessary step for companies to adopt a systematic approach that enhances performance, channels support and engagement, reporting and analytics to...
Omnichannel

Digital First Omnichannel will Dominate

I don't know if the retail industry invented the term omnichannel but it was the first place I can remember hearing the term. The term was intended to capture the fact that, until then, you could deal with a single brand that had both brick-and-mortar and online stores, but the customer experience was as if they were...
contact center analytics

3 key benefits of FULL Contact Center Analytics

Have you wondered if contact center analytics could “really” work to help you create a seamless customer experience? Using random customer interactions to analyze customer experience or agent performance, hinders the ability to target strategic improvement initiatives. Seeing all interactions reveals the big picture of what is really happening in your contact center. This is where CXone...

Ready to transform the way you achieve
your customer experience goals?

Call us to talk to a specialist
Call us at 1-866-965-7227
to talk to a specialist
Call
Live chat with a specialist
Live chat with a specialist
Chat
Learn more about our solutions
Learn more about our solutions
Request a Quote