gdpr

Final Countdown to GDPR Compliance – Is Your Contact Center Ready?

Share:

The General Data Protection Regulation (GDPR) becomes effective on May 25, 2018. For many companies, this means procedural changes as well as changes to contracts and new product features to comply with various requirements of the GDPR. NICE inContact is no different and over the past year we have been reviewing our internal processes and […]

Read
allclear

AllClear ID Deftly Handles Data Breach Response with NICE inContact CXone

Share:

There are few other times when speed and accuracy are more critical than when someone’s personal data has been compromised. But as a data breach response service, Austin-based AllClear ID provides exactly this kind of responsiveness to client companies and their customers. In fact, AllClear has successfully managed the three largest data breaches to date—all […]

Read
gdpr

GDPR Regulations and Your Contact Center – Are You Ready?

Share:

The General Data Protection Regulation (GDPR) has been called the most important change in data privacy in years. The GDPR replaces existing privacy regulations and becomes effective in May 2018 across the European Union (EU). It will impact each company differently, but will affect contact centers that collect or process personal data of EU residents. […]

Read

Focus on Security and Infrastructure – From NICE inContact’s CISO

Share:

With the increased profile of information security and compliance in recent months, NICE inContact has taken an even more vigilant stance than ever on protecting our infrastructure and our customer’s accounts. As the Chief Information Security Officer of the company, my role focuses on developing and maintaining an envelope of security over all our services […]

Read

inContact Leads the Way with Cloud Contact Center Offering for Government Agencies

Share:

Federal agencies will soon find inContact on the list of authorized providers for cloud contact center as a service (CCaaS) in the FedRAMP marketplace. Our documentation and infrastructure is currently being reviewed by a third-party assessment organization (3PAO). The audit covers both our technology (consisting of software and infrastructure) and our processes and procedures (written […]

Read
contact center security

Three Pillars of Cloud Security

Share:

inContact is a member or the Cloud Security Alliance (CSA) because we recognize the importance and value of what CSA is doing in developing and promoting best practices in cloud security. One example of a great tool for both Cloud Providers and Users is the Cloud Controls Matrix or CCM. The CCM provides a list […]

Read