ICUC 2016

Take the Stage at ICUC 2016

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At the 2016 inContact User Conference (ICUC), we are transforming customer experiences. From sharing best practices and metrics to telling your contact center’s exceptional experiences, you could be the perfect addition to our ICUC agenda. Whether you are talking about trends, insights, or innovative ways of using the inContact solution, you—and your company—can take the […]

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Transforming Customer Experiences at ICUC 2016

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At inContact, it is our mission to help customers achieve their business goals each and every day. Through the use of our technology, people and partners, we are able to provide contact center solutions to help you better manage your day-to-day operations. ICUC 2016 is one of the best tools to help you! Our annual […]

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SWPP 2016

SWPP 2016 Is Over, but Event Content Lingers

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The SWPP (Society of Workforce Planning Professionals) hosted its national conference in early April which brought hundreds of workforce planning professionals to Nashville to celebrate, gain industry insights, learn about new trends in the market, and seek new tools/methods to add to their Workforce Management (WFM) arsenal. With more than 550 attendees and sponsors, this three-day event […]

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inContact Customer to Present at 2016 SWPP Annual Conference

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The first week of April is the annual Society of Workforce Planning Professionals (SWPP) conference which gathers hundreds of workforce professionals to discuss best practices, latest industry trends/advancements, and to share successes and lessons learned. While the conference is primarily focused on Workforce Management (WFM), the increased need for tight integration with other Workforce Optimization […]

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enterprise tech

This Week in Enterprise Tech with inContact

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Rajeev Shrivastava, Chief Strategy Officer at inContact, recently sat down with Fr. Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. Hear what Rajeev had to say about inContact’s cloud contact center solutions, our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet […]

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ICUC 2016

Mark Your Calendars for ICUC 2016

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If you haven’t already heard, our 12th annual inContact User Conference (ICUC) will take place October 11-13 at Hilton Orlando Bonnet Creek in Orlando, Florida. Every year, ICUC brings together inContact users to gather, learn and network with other contact center professionals to explore what’s new and what’s working best throughout the industry. This year’s lineup of speakers, training […]

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The Cloud in 2016: What’s Driving Adoption Now

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As I talk to many new customers about why they are moving to the cloud, I’m seeing several trends that demonstrate how we’re helping companies achieve their goals. Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce […]

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incontact mojo awards 2015

Congratulations to the 2015 inContact Mojo Award Winners!

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We had a legendary time at ICUC 2015! One of the best parts of the conference every year is recognizing a few of our outstanding customers during the inContact Mojo Awards. Below is a list of all of the 2015 winners and an explanation of why they deserved their award. Please give a digital round […]

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Five Last Minute To-Do’s Before ICUC 2015

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We are officially less than one week away from our biggest event this year, ICUC 2015! As time starts ticking away until your arrival in Salt Lake City, we’ve created a checklist for you. This list is compiled of some major “to-do’s” before you join us at the Salt Palace Convention Center. We have a lot of […]

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I Dream of Dreamforce ’15

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Out of all the conferences and events every year, arguably the hottest ticket in technology is Dreamforce. Salesforce has become the most influential cloud platform in the business world and we are excited to show how inContact is “better together” with Salesforce. This is our seventh year at Dreamforce and our partnership with Salesforce gets stronger every year. […]

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