email

It Turns Out, Customers LIKE Email

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As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. I can think of several technologies that have promised to replace email, like Slack and other messaging applications (e.g., Apple Chat or WhatsApp). And yet, it turns out […]

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social customer service

Empathetic Social Customer Service Means More Than Typing Sorry

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Ever heard the expression “don’t be sorry, just change?” Sure, you have. Nowhere is this more applicable than in social customer service. It’s easy for brands to say or type “sorry,” and that’s exactly what makes the phrase less-than-helpful for customers. Everyone on social media – which is just about everyone – knows how little […]

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super saver

Enjoy the Super Saver Rate for Interactions 2020

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We’re excited to let you know that Interactions 2020 registration is officially open, and you can take advantage of our special Super Saver rate by registering now!  Come join us from May 11 – 13 in fabulous Las Vegas at the Caesar’s Forum Conference Center, attached to the newly renovated Harrah’s Hotel, for all the expert speakers and informative […]

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unified cloud platform

Omega World Travel Finds Innovative Solutions with Unified Cloud Platform

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With $1.5 billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S.  Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets.  Together they support three different channels—voice (inbound and outbound), email and chat (both inbound) […]

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artificial intelligence

The Impact of Artificial Intelligence on Today’s Contact Center

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Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Huge investments? Lots of additional resources? Think again. Adding AI actually doesn’t require a big investment or big changes to deliver a big return. Explore why in our latest whitepaper, AI for CX: Practical Investments, Proven Return. With nearly every major player […]

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customer engagement

A Customer Engagement Hub in Less than Three Weeks

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Three weeks to a future-proof customer engagement hub? It happened for Aetna Medicare Transition Services — and it can happen for your organization too. Discover how in our webinar, A Customer Engagement Hub in Less than Three Weeks.  With a short timeline and multiple challenges to overcome, upleveling its contact center was no small feat […]

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IT leaders

IT Leaders – Time to Elevate Contact Center Performance

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IT leaders rely on a set of critical contact center functionalities for efficiency and success. Wouldn’t it be great if there were solutions that allowed for easy scalability, global connectivity, omnichannel routing, all in a unified and secure platform? Watch this video to learn that this is possible and available. NICE inContact CXone helps IT […]

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cloud

Transitioning to the Cloud? Here’s Your One-stop Resource

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Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves.  2019 was no exception, as representatives from a variety of […]

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