dreamforce 2018 demo jam

Don’t Miss NICE inContact CXone at the Dreamforce 2018 Demo Jam!

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In just about a week, we will be showcasing our Salesforce integration at the Dreamforce 2018 Demo Jam! Stop by the Service Theater in the Marriott at 10:30am on Sept 27th when we throw down our best 3-minute demo against 6 competitors and YOU decide the winner! You can get a sneak peek here: Why […]

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contact center

Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

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Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. In an environment where customer expectations are rapidly evolving, and flexibility is key to survival, cloud platforms have set new standards for engagement and satisfaction. As contact centers continue to become […]

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solution requirements

Modernize your Contact Center – Have Clear Solution Requirements

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In a previous blog post I talked about why it’s so easy for a contact center to become obsolete. Advances in contact center technology have created specialized capabilities like omnichannel, advanced reporting and analytics, automation, quality and workforce management and more. And I introduced a simple decision framework consisting of three questions to help you […]

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social media

Is Social Media in the Contact Center the New Black?

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Certainly an interaction channel that customer service executives should keep in mind is social media. Taking into consideration that with coming generations social media usage is likely to grow further. Ensuring that your contact center does not “miss out” on social channels is vital, just look at these stats: The number of social media users […]

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meet

Inside NICE inContact – Meet Tyler Buehler

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We are starting a new series where you can meet some of the people you may interact with on a daily basis! Meet Tyler Buehler, Director Professional Services PMO for NICE inContact. Tyler is a native of Utah and has been in the contact center industry for 20 years, and I was able to sit […]

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interactions

Psssssst! The Buzz Around Interactions 2019 has Already Begun

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How will we top Interactions 2018?  By leading the charge in industry trends. Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them. Even more hot topics and incredible speakers “…this is our first opportunity to come to an Interactions event. I’m blown […]

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open cloud

Summer: Time for Open Roads and Open Cloud Platforms

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We are halfway through summer and I have one of the great summer traditions on my mind – the road trip. While most of us spend a fair amount of time our cars, often stuck in traffic during our commutes, the road trip is special. A big part of what makes road trips such a […]

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customer experience

The Customer Experience Revolution is Happening – Don’t Miss Out!

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If you weren’t able to get to Interactions 2018 in Orlando in May, OK, we admit it—you missed a pretty great conference. The customer experience revolution, folks, is on! Conference participants enjoyed terrific keynote speakers and learned from thoughtful and insightful presentations and workshops. Not to mention the in-depth, interactive sessions that were part of […]

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success

Journey to Contact Center Success

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As a contact center manager, you face never-ending challenges from day-to-day operations to envisioning long-term possibilities to improve customer experience while at the same time building efficiency and modernizing processes and systems. Achieve your vision, view the path to possibility within your contact center in this video.

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