Interactions EMEA

Interactions EMEA Welcomes Stephen Fry as Keynote

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Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director – Stephen Fry as our celebrity keynote speaker! Stephen Fry’s career has spanned over many years with over 150 film, TV and audio performances, more than 20 written works, as well as 12.7 million Twitter followers; Fry’s wit and wisdom have been read, […]

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unisys

Unisys Raises Productivity, Reduces Costs with Cloud Omnichannel Functionality

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Unisys’ managed service desk, InteliServe™, has transformed the traditional service desk into an intelligent, user-centric experience aligned with the needs of the modern digital worker. More than 4,000 Unisys agents at 16 global service desk locations handle over 18 million InteliServe contacts annually. In early 2018, Unisys reimagined its service desk offering and worked toward […]

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engaging solutions

Collaborative Solutions Deliver for Engaging Solutions

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As a growing management consulting firm headquartered in Indianapolis, IN, Engaging Solutions provides a variety of customized services to government agencies, small businesses and Fortune 500 companies. Its contact center solutions are focused largely in the Medicaid managed care sector. New contracts typically require the company’s 100-175 contact center agents to process a plan’s entire […]

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athens services

Athens Services: “How Did We Go for So Long” Without WFM?

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Athens Services continues to expand its trash- and recyclables-hauling business to include partnering with communities and other groups on disposal and other environmental communities. The company’s growth has exploded, especially after winning a contract with the city of Los Angeles, in addition to serving residential and commercial customers in communities across Southern California. Before NICE […]

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valvoline

Valvoline Firing on All Cylinders with CXone

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Valvoline has built a trusted worldwide brand over decades in premium automotive lubricant products, services and stores. Its 180+ agent contact center handles more than 2.5 million inbound interactions annually—everything from product questions from customers to queries from large retail partners. In its local service centers, though, the customer experience was lacking. Callers to the […]

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chatbot

Most AI Chatbots will Fail, and That’s Okay!

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Chat is a favorite interaction channel for customers and is increasingly offered as an option on websites and mobile apps. In our NICE inContact CX Transformation Benchmark, chat has the highest satisfaction of all channels with 47% of consumers saying they were very satisfied with chat, as it provides convenient, quick, and helpful service. According […]

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Expand Your Skill-Set and Knowledge with Six Remarkable Tracks Designed for You!

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At Interactions EMEA 2019, NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business. Join us at The O2 Cineworld for over 25 sessions and 6 inspiring and innovative breakout tracks and deep dive […]

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exceptional CX

Exceptional CX: The Business Case of Going from Good to Great

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According to Mark Smith, CEO and Chief Research Officer at Ventana Research, over two thirds of organizations today, and in the future, indicate customer experience as their top way to compete for customers. Let that sink in for a moment. When it comes to growing their business, these organizations are betting that customer experience is […]

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nice incontact high marks

Customers Give NICE inContact High Marks

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When it comes to customer satisfaction, one company stands out from the competition, according to research conducted by DMG Consulting LLC.  In the report, NICE inContact CXone—the #1 cloud customer experience platform globally—received the highest product satisfaction rating from customers, as well as the highest rating for overall vendor satisfaction. This is especially important because […]

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american homes 4 rent

How American Homes 4 Rent Is Using CXone to Retain and Engage its Best Agents

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Staffing and empowering a top-notch customer service team is critical, especially when you’re in the business of putting roofs over people’s heads. With more than 52,000 houses in 22 states, American Homes 4 Rent is the leader in the single-family rental homes industry. Behind their success is an unwavering customer commitment to provide professionally managed […]

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