allclear

AllClear ID Deftly Handles Data Breach Response with NICE inContact CXone

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There are few other times when speed and accuracy are more critical than when someone’s personal data has been compromised. But as a data breach response service, Austin-based AllClear ID provides exactly this kind of responsiveness to client companies and their customers. In fact, AllClear has successfully managed the three largest data breaches to date—all […]

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adherence

Contact Centers Need to Track Real Time Adherence and Here’s Why

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Buying a self-help book doesn’t do any good if you don’t follow the advice within it. Having a nutritionist develop you a tailored diet plan doesn’t do any good if you don’t follow the diet. It goes without saying that you only reap benefits from your investments if you actively utilize them! However, every day, […]

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webhelp

CXone Cloud Solutions Help Drive Webhelp Nordic’s Global Growth

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Global business process outsourcing (BPO) presents some formidable challenges for Webhelp Nordic.  The company handles customer service for 30-plus clients based in five different countries—Sweden, Denmark, Norway, Finland and Latvia—including numerous international brands in the retail, streaming media and insurance industries. And those clients have customers of their own, often in different countries. Think multiple […]

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myth busting

Myth Busting – Enterprise Cloud Edition

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There is an entertaining TV series which “mixes scientific method with gleeful curiosity” to test long-held, but often erroneous, theories.  A typical recent experiment evaluated whether when you “get cold feet,” your feet really get cold. In 2011, I decided to take a similar approach and evaluate several unsubstantiated myths that had been developed around […]

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