Self-Service Strategies for Elevating CX at Your Contact Centre

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Have you ever visited one of those palatial buffet restaurants with dozens of assorted fresh dishes in self-serve stations, with the crowds and people walking (seemingly) aimlessly with their plates in search of the pasta or the dessert cart? Raise your hand if you appreciate a good buffet — I certainly do! Classic Trap Like […]

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omnichannel AI

WebHelp and Swedish Rail — Customer Experience on the Right Track

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NICE inContact research confirms this trend: Agent-assisted digital channels are gaining ground, with the largest growth in the agent-assisted web chat. SMS and mobile apps also have made gains, though less than chat channels (find more details here). Companies face growing customer expectations — they want a true omnichannel experience supporting more and more digital […]

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7 myths

4 Questions Every Contact Centre Needs to Ask

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Companies hold contact centres accountable for delivering a critical competitive differentiator — superior customer experience. And so do customers: In fact, 73% of consumers say customer service plays an important role in their purchase decisions. 1. What Do Customers Want? Consumers want great experiences. They want interactions that are quick and easy; they want their […]

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interactions

Gain First-hand Technical Learning with Our Expert Instructors at Interactions EMEA 2019

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Sharpen your skills and transform your career by attending Interactions.edu and take your Interactions EMEA 2019 experience to the next level! Interactions.edu offers a multitude of sessions delivered by our expert education specialists and business consultants, which are built upon an extraordinary reputation for great content. Interactions.edu is all about hands on training, getting tips […]

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interactions

Are you a storyteller, speaker, expert, motivator, leader, or innovator in Customer Experience? Then we want to hear from you!

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As we enter a new year of growth and opportunities, don’t miss the chance to be part of the excitement at NICE inContact’s flagship customer conference in London by sharing your experiences and insights with industry peers. As a speaker at Interactions EMEA 2019, which boasts a compelling agenda featuring five user group tracks with […]

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london

Still Not Registered for Interactions 2018 in London? Come Hear Sir Lenny Henry!

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There’s still time to register at Early Bird rates for Interactions 2018, NICE’s flagship customer conference 5-6 June 2018 in London. Here’s another great reason to attend. Our featured keynote speaker will be Sir Lenny Henry, celebrated comedian, actor, writer, blues singer and co-creator of Comic Relief. A multi-talented, award-winning performer, Sir Lenny was knighted […]

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London Interactions

Save the Date—and be a Speaker at Interactions 2018 in London

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Don’t miss the excitement of NICE’s flagship customer conference in London 5-6 June 2018—so mark your calendars now for Interactions 2018! You can also be a part of this outstanding event that offers a compelling agenda with industry experts, innovations and the hottest trends. You can share your experiences and insights with peers and colleagues […]

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