london

Still Not Registered for Interactions 2018 in London? Come Hear Sir Lenny Henry!

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There’s still time to register at Early Bird rates for Interactions 2018, NICE’s flagship customer conference 5-6 June 2018 in London. Here’s another great reason to attend. Our featured keynote speaker will be Sir Lenny Henry, celebrated comedian, actor, writer, blues singer and co-creator of Comic Relief. A multi-talented, award-winning performer, Sir Lenny was knighted […]

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London Interactions

Save the Date—and be a Speaker at Interactions 2018 in London

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Don’t miss the excitement of NICE’s flagship customer conference in London 5-6 June 2018—so mark your calendars now for Interactions 2018! You can also be a part of this outstanding event that offers a compelling agenda with industry experts, innovations and the hottest trends. You can share your experiences and insights with peers and colleagues […]

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Six Predictions for 2014

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This year will prove to be a strong year for the cloud industry. My six predictions for 2014 are below: Moving to the Cloud: In the UK, early adopter companies started their movement to the cloud in early 2010 and 2011. Companies across all industries and sizes are now adopting the cloud as standard. Nearly […]

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Tips and Tricks: Find a True Cloud Provider

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The UK Cloud Contact Centre market is extremely fragmented with a range of suppliers from traditional on premise systems now offering ‘cloud’, organisations offering ‘hosted’ solutions badged as ‘cloud’ and there are the ‘cloud’ only providers. This causes a world of confusion for organisations wishing to replace their on premise solution or for new companies […]

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UK Contact Centres: Shift Focus

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At some point in the procurement cycle for UK Contact Centres, the focus will turn to the business case and the return on investment. That’s only right and proper as buyers have a duty to their stakeholders to ensure that the investment makes sense. So it never comes as a surprise. What does continue to […]

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