speaker

Don’t Just Sit There—Speak Up! Interactions 2019 Call for Speakers

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Here’s the perfect way to be part of the excitement of Interactions 2019: Sign up to be a speaker! This is a terrific opportunity: Sharing experiences, insights and solutions positions organizations—and speakers—as industry thought leaders. It’s a great way to showcase successes and best practices. Everyone selected as a speaker will receive a complimentary conference […]

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meet

Inside NICE inContact – Meet Tyler Buehler

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We are starting a new series where you can meet some of the people you may interact with on a daily basis! Meet Tyler Buehler, Director Professional Services PMO for NICE inContact. Tyler is a native of Utah and has been in the contact center industry for 20 years, and I was able to sit […]

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interactions

Expanded Interactions.edu Agenda Just Announced – More Chances to Learn

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Due to popular demand, we’ve expanded the Interactions.edu agenda and added select sessions to repeat on Thursday, May 17, giving you more chances to experience the powerful and immersive sessions with an extra day of learning. As part of the Premium Pass, Interactions.edu sessions are structured to help you boost your knowledge, reach higher productivity and […]

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young energy

Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents

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For Young Energy, a family-owned retail electric provider in Forth Worth, Texas, serving its 25,000 customers had become increasingly difficult. Disconnected platforms and systems, an inability to get the metrics it needed and few customer insights were all obstacles to the excellent experiences the company wanted—and needed—to provide its customers. “Our goal was to serve […]

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customer community

NICE inContact Customer Community has officially launched!

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The NICE inContact Customer Community is a valuable resource to help you and your team connect, collaborate, and share knowledge with peers in the contact center industry. When you join this exclusive site you’ll receive many benefits, including: Discussions, Unified Search, Customer Events, and Personal Messaging. See below for additional details. Discussions Collaborate, think outside […]

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london

Still Not Registered for Interactions 2018 in London? Come Hear Sir Lenny Henry!

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There’s still time to register at Early Bird rates for Interactions 2018, NICE’s flagship customer conference 5-6 June 2018 in London. Here’s another great reason to attend. Our featured keynote speaker will be Sir Lenny Henry, celebrated comedian, actor, writer, blues singer and co-creator of Comic Relief. A multi-talented, award-winning performer, Sir Lenny was knighted […]

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sell your manager

Still on the Fence? How to Sell Your Manager on Interactions 2018

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If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. Besides the fact that this is the largest, most informative event in our industry, here are our top three: Top-notch training and workshops on NICE inContact solutions but also on trends, challenges […]

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interactions.edu

Interactions.edu: This is how you take your NICE inContact solutions to the next level

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May 14 will be our largest ever pre-conference Interactions.edu—a full day of in-depth, interactive and focused sessions delivered by our expert NICE inContact Education Specialists and Business Consultants. Designed to help you get the most from your NICE inContact solutions, these hands-on training sessions let you roll up your sleeves to experience a variety of […]

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