interactions

Are you a storyteller, speaker, expert, motivator, leader, or innovator in Customer Experience? Then we want to hear from you!

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As we enter a new year of growth and opportunities, don’t miss the chance to be part of the excitement at NICE inContact’s flagship customer conference in London by sharing your experiences and insights with industry peers. As a speaker at Interactions EMEA 2019, which boasts a compelling agenda featuring five user group tracks with […]

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interactions

Take your Interactions 2019 Experience to the Next Level with Interactions.edu

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Sharpen your skills and transform your career by attending our pre-conference sessions, Interactions.edu and take your Interactions 2019 experience to the next level! Interactions.edu offers a multitude of sessions delivered by our expert Education Specialists and Business Consultants, which are built upon an extraordinary reputation for great content. Interactions.edu is all about hands on training, […]

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speaker

Don’t Just Sit There—Speak Up! Interactions 2019 Call for Speakers

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Here’s the perfect way to be part of the excitement of Interactions 2019: Sign up to be a speaker! This is a terrific opportunity: Sharing experiences, insights and solutions positions organizations—and speakers—as industry thought leaders. It’s a great way to showcase successes and best practices. Everyone selected as a speaker will receive a complimentary conference […]

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meet

Inside NICE inContact – Meet Tyler Buehler

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We are starting a new series where you can meet some of the people you may interact with on a daily basis! Meet Tyler Buehler, Director Professional Services PMO for NICE inContact. Tyler is a native of Utah and has been in the contact center industry for 20 years, and I was able to sit […]

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interactions

Expanded Interactions.edu Agenda Just Announced – More Chances to Learn

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Due to popular demand, we’ve expanded the Interactions.edu agenda and added select sessions to repeat on Thursday, May 17, giving you more chances to experience the powerful and immersive sessions with an extra day of learning. As part of the Premium Pass, Interactions.edu sessions are structured to help you boost your knowledge, reach higher productivity and […]

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young energy

Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents

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For Young Energy, a family-owned retail electric provider in Forth Worth, Texas, serving its 25,000 customers had become increasingly difficult. Disconnected platforms and systems, an inability to get the metrics it needed and few customer insights were all obstacles to the excellent experiences the company wanted—and needed—to provide its customers. “Our goal was to serve […]

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customer community

NICE inContact Customer Community has officially launched!

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The NICE inContact Customer Community is a valuable resource to help you and your team connect, collaborate, and share knowledge with peers in the contact center industry. When you join this exclusive site you’ll receive many benefits, including: Discussions, Unified Search, Customer Events, and Personal Messaging. See below for additional details. Discussions Collaborate, think outside […]

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london

Still Not Registered for Interactions 2018 in London? Come Hear Sir Lenny Henry!

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There’s still time to register at Early Bird rates for Interactions 2018, NICE’s flagship customer conference 5-6 June 2018 in London. Here’s another great reason to attend. Our featured keynote speaker will be Sir Lenny Henry, celebrated comedian, actor, writer, blues singer and co-creator of Comic Relief. A multi-talented, award-winning performer, Sir Lenny was knighted […]

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