Transforming Customer Experiences at ICUC 2016

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ShepHykenAt inContact, it is our mission to help customers achieve their business goals each and every day. Through the use of our technology, people and partners, we are able to provide contact center solutions to help you better manage your day-to-day operations. ICUC 2016 is one of the best tools to help you! Our annual user conference is the place to be to get hands-on experience and training. We want you to leave Orlando with the tools you need to help you transform your customer experiences.

This year at ICUC 2016, we are taking customer experience to the next level. We are excited to welcome our keynote speaker, Shep Hyken! He is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. As a New York Times and Wall Street Journal bestselling author, he has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

It’s all about Amazing Every Customer Every Time. To get and keep your customer you must deliver an amazing experience. In this fast-paced and content-rich presentation, Shep will share some of the 52 “Amazement Tools” featured in the book of the same name. ICUC 2016 attendees will learn best practices, tactics, and strategies to help them deliver the most amazing customer service on the planet. This is must-have information that will help transform your organization into a seriously customer-focused operation… with a serious competitive edge!

Are you ready to transform your customer experience? Register today and get our special Super Saver pricing (ending on Wednesday, May 4). That’s a savings of $265. We can’t wait to see you in Orlando!