Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves.
2019 was no exception, as representatives from a variety of companies presented research, innovative approaches, best practices and results from their contact center experiences with NICE inContact CXone cloud solutions. From maximizing the benefits of a remote workforce to the rise of chat as a powerful tool to future applications of AI and bots, presentations gave conference attendees new insights and practical information for increasing productivity and efficiency, cutting costs, generating revenue—and of course, building loyalty and retention through exceptional CX. If you missed Interaction 2019, here’s some good news: The best-of-the-best customer presentations are now available as webinars you can access on demand. And if you did attend, you’ll probably want to hear them again!